Responsible Gaming

Gaming Should Be Entertainment

Online pokies and casino games should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Games are designed with a built-in house advantage, meaning that over time, the odds favour the casino. Play only with money you can afford to lose, and never gamble with funds needed for essential expenses like rent, bills, or groceries.

Age Verification

In Australia, you must be at least 18 years of age to participate in gambling activities, including online pokies and casino games. It is your responsibility to ensure you meet the legal age requirement in your state or territory. We take underage gambling seriously and do not knowingly permit minors to access gambling services.

Warning Signs of Problem Gambling

Be aware of these warning signs that may indicate problem gambling:

• Chasing losses by gambling more to recover money you've lost
• Gambling with money intended for bills, rent, or other essential expenses
• Hiding your gambling activities from family, friends, or partners
• Increasing the amount of time or money spent gambling
• Feeling anxious, irritable, or restless when not gambling
• Unable to control or reduce your gambling despite wanting to
• Borrowing money to fund gambling activities
• Neglecting work, study, relationships, or hobbies due to gambling
• Lying about the extent of your gambling
• Using gambling to escape problems or negative emotions

If you recognise any of these signs in your own behaviour, it's important to seek help immediately.

Self-Help Tools & Controls

Many online gambling platforms offer built-in tools to help you maintain control:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Establish a cap on losses you're prepared to accept
• Reality Checks: Enable notifications during play sessions to remind you of how long you've been gaming
• Session Limits: Set time restrictions on how long you can play in one session
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing gambling services
• Account Closure: Permanently close your account if you decide to stop gambling

Use these tools proactively to stay in control of your gambling behaviour.

Support Organisations in Australia

If you or someone you know is struggling with problem gambling, help is available:

Australia

Gambling Help Online
Free, confidential support and counselling services for problem gambling in Australia. Available 24/7.

International Support

GamCare (UK)
GamCare provides free support and treatment for problem gambling across the United Kingdom.

GamStop (UK)
A national self-exclusion scheme allowing you to block access to online gambling sites.

Responsible Gambling Council (Canada)
Evidence-based resources and support for responsible gambling in Canada.

National Council on Problem Gambling (USA)
The 1-800-GAMBLER helpline provides free and confidential support 24/7 across the United States.

If You Need Help

Reaching out for help is a sign of strength, not weakness. If you're concerned about your gambling, or if someone you care about is struggling, please contact the support organisations listed above. They offer free, confidential assistance and are staffed by trained professionals who understand problem gambling.

Remember: You are not alone, and recovery is possible with the right support.